The Company

Our Mission Statement

Company Science

Risk-Based Margining

The Platform

Exclusive Pricing Modeling

Fastest Quote Execution

Comprehensive Reporting

Built-in Risk Management

Frequently Asked Questions

Q: Which Web browsers are appropriate for accessing FX Bridge?
A: You will be able to access FX Bridge with a full version of Microsoft Internet Explorer 4.01 or higher, or a full version of Netscape Communicator 4.01 or higher. To determine the version that you currently have: open the browser, select <Help> from the menu header at the top, then select <About>. FX Bridge recommends the highest versions of either browser for complete compatibility.

Q. As a new customer how do I login to the system?
A: Please contact a FX Bridge broker or customer service representative to enable your account and receive a password.

Q: How secure is the system? Can anyone access my account?
A: All financial and personal information sent between FX Bridge and our customers desktop computer is encrypted using the Web browser’s Secure Socket Layer (SSL) technology. Our Web site is also equipped with state-of-the-art firewall protection to thwart any unauthorized access to our servers. At FX Bridge we are committed to making sure we incorporate the most advanced technology to ensure that your account information is completely secure. We strongly advise you to select passwords that are difficult to guess, that you change passwords frequently and that you keep your passwords confidential.

Q: Why can't I access FX Bridge from work?
A: Most likely you are attempting to access from a company network which is not currently configured to interact with FX Bridge, or you are attempting to access from behind a firewall. Please contact your system administrator for alternative routing options/suggestions and let them know you are attempting to access a "secure" Web site. Additionally, we would like to remind you to use a current Browser version supporting 128 bit encryption.

Q: How do I print information from my account?
A: Click within the frame that you would like to print to let the browser know what information to look at within the window, then select <Print> from the toolbar. You may also select the information you wish to print by highlighting it and then selecting <Print>.

Q: Can I open multiple browser windows to access more than one account?
A: While connected to FX Bridge it is advisable to have only one browser window open to access one account at a time.

Q: Why does the "Login expired..." message appear?
A: This message may appear for one of two reasons: 1) Your account has remained inactive in excess of 45 minutes, in which case you will need only to reenter your login information. 2) You have "cookies" disabled. You will need to have “cookies” enabled to access our site.

Q: Am I able to access my account using a Macintosh?
A: Yes. However, you will need to use version 4.01 or newer of Netscape. Please contact your Internet service provider for compatibility requirements.

Q: How do I disable AutoComplete (this function recalls previously entered username and password) in Microsoft Internet Explorer 5.0?
A: Follow the directions below to disable AutoComplete and delete all stored entries:

Start MS Internet Explorer 5.0 or higher.
Click on <Tools>.
Click on <Internet Options>.
Click on the <Security> tab.
Click once on "Internet".
Click on the <Custom Level...> command button.
Scroll down until you see <User Authentication>.
Under <Logon>, click on the circle next to <Prompt for user name and password>.
Click on <OK>.
Click once on <Trusted sites>.
Repeat the last four steps.
Click on the <Content> tab.
Click on the <AutoComplete...> command button.
Uncheck <User names and passwords on forms>.
Click on <Clear Forms> and then <Clear Passwords>.
Click <OK>.
Click <Apply>.
Click on <OK>.

Q: How do I disable Password Manager (this function recalls previously entered username and password) in Netscape Navigator 6.0?
A: Follow the directions below to disable Password Manager and delete all stored entries:

Start Netscape Navigator 6.0.
Click on <Edit>.
Click on <Preferences>.
Double Click on the <Advanced> (in the Category box on the left side).
Click once on <Passwords> (in the Category box on the left side).
Uncheck the option to <Remember passwords for sites that require me to log in>.
Click on <View Saved Passwords...>.
Under the <Passwords Saved> tab, click on the <Remove all> command button.
Click on <OK>.
Click on <OK>.

Q: Why am I unable to connect to a secure Web page using my browser?
A: When you connect to a secure Web page, you may receive the following error message:

In Internet Explorer 4:
An error occurred in the secure channel support.

In Internet Explorer 5 or higher:
The page cannot be displayed. Cannot find server or DNS Error.

In Netscape 4.x and 6.0:
You cannot connect to any encrypted Web site because SSL has been disabled.

This is caused if one of the following authentication methods is not enabled:

SSL (Secure Socket Layer) 2.0
SSL 3.0
To resolve this issue in Internet Explorer perform the following:

Start Internet Explorer.
From the <Tools> menu select <Internet Options>.
Select the <Advanced> tab.
Check either <PCT 1.2, SSL 2.0 or SSL 3.0>.
Click <Apply> then <OK>.
To resolve this issue in Netscape Communicator perform the following:

Start Netscape Communicator.
From the Communicator menu select <Tools>.
Select <Security Info>.
Click on <Navigator>.
Check both <SSL 2.0 and SSL 3.0> boxes.
Click on <OK>.

Q: Why does FX Bridge employ cookies?
A: A "cookie" is a small piece of information, which a Web server can store temporarily with your Web browser. This is useful for having your browser remember some specific information, which the Web server can later retrieve. The FX Bridge Web site uses multiple servers that perform a variety of functions. Your browser needs to reconnect with these servers as you navigate the site. Cookies are required to ensure that your browser’s session with multiple FX Bridge servers is maintained properly during your visit.

Q: I use AOL. Which browser should I use?
A: AOL has a built-in browser that is automatically launched when you access FX Bridge from within AOL. However, you might want to minimize the AOL program and launch the Microsoft Internet Explorer or Netscape browser from your desktop to access our site.

Q: What encryption do you use?
A: FX Bridge will automatically select 40-bit and 128-bit encryption depending upon what is supported by your browser software. If your browser supports 128-bit encryption, your session is automatically encrypted at 128-bit by our servers. We recommend that you use 128-bit encryption for accessing FX Bridge. Here’s how to determine which encryption level is currently installed on your browser

For Internet Explorer perform the following:

Start Internet Explorer.
From the <Help> menu select <About Internet Explorer>.
For Netscape Communicator perform the following:

Start Netscape Communicator.
From the <Help> menu select <About Netscape Communicator>.
If you have a 40-bit encrypted browser and would like to upgrade your browser to 128-bit encryption, you must download a new browser from either Microsoft or Netscape.

Q: Why does FX Bridge support 40-bit encryption if 128-bit is superior?
A: FX Bridge supports 40-bit encryption to allow some overseas customers to access our Web platform.

The Platform

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